Returns and refunds
INFORMATION RIGHT OF WITHDRAWAL - LEGAL GUARANTEE OF CONFORMITY AND RETURN DUE TO DEFECT OR NON-CONFORMITY
During the Christmas period, we have extended the time within which to return or exchange an order. If for any reason you are not satisfied with your purchase, you may return the products within 30 days of receiving your order.
To request the return of a product click here.
If you want to make a return, follow these simple steps:
Click on "My Orders" section and then on "Request a Return." Select the order containing the items you wish to return or replace, specifying the reason and the request.
Please note that only products that are received damaged, defective or incorrect can be replaced: replacements for size changes are not accepted.
2. Look at your inbox, you will receive a confirmation email containing the return form with the Return Authorization Code (RMA), the courier contacts to return the parcel and the address of our warehouse that you must print and apply on the outside of the box containing the products you wish to return.
If you choose our courier, the cost of the service will be deducted from the refund of the products.
You want to reprint your Return Form?
You can download it directly from your account by accessing "My Returns" area. Select the Return Authorization Code (RMA), view the request and click on "Download Return Form (PDF).
3. Insert the products in the original packaging: the products must be returned in the same conditions you received them in, i.e. in perfect condition, complete with all their elements, unused, with the original packaging and any related manuals, labels and tags still attached to the product.
Returned items will be checked by our warehouse to ensure that they have been returned intact and we will charge you for any decrease in the value of the item, refunding only the residual value of the Product.
4. Print the return form and put it inside the box containing the products you wish to return. Apply the address of our warehouse outside the box.
5. Send your return to the following address:
VR46 Racing Apparel srl
Via Pio la Torre 1
61010 Tavullia (PU)
Tel: 07211776046
ITALY
6. Keep the receipt of the shipment
7. When the return is in our warehouse, we will make the refund with the same payment method used for the purchase (credit card, prepaid, PayPal, etc.) or by bank transfer. The COD orders (cash on delivery) will be refunded by bank transfer.
Exclusion of the right of withdrawal
We inform you that under art. 59, first paragraph, letter c) of D. Lgs. 206/2005 (Consumer Code), the right of withdrawal is excluded in relation to the supply of "tailored or clearly customized products". With reference to the afore-mentioned case of exclusion of the right of withdrawal, you are informed and accept that among the "custom-made or clearly customized products" the Products indicated as customizable in the relevant fact sheet are included.
The consumer's right of withdrawal is also excluded in respect of the “VR46 Tribe Pass” product.
LEGAL CONFORMITY GUARANTEE - RETURNS FOR DAMAGED, DEFECTIVE OR INCORRECT ITEMS
In the event of defects or non-conformities, you will be entitled to have the Product restored to conformity, through repair or replacement, or alternative remedies in the cases expressly provided for by Legislative Decree n. 206/2005 (Consumer Code).
If you have received a damaged, non-conforming, defective or incorrect product, you can request the repair, replacement or refund of the item. Pursuant to and for the purposes of the European Directive 771/2019 / EC and the Consumer Code, the products you have purchased are covered by the legal guarantee of conformity, which covers conformity defects of the products for a maximum period of 24 (twenty-four) months from their delivery , it being understood that your action to assert the aforementioned lack of conformity will expiry in any case within the term of twenty-six months from delivery.
To request a refund, follow the instructions indicated in the previous paragraph - "Return Request" - indicating as the specific reason "Damaged, non-compliant or incorrect product" and attaching one or more images of the item in question, in which the defect is clearly visible.
Once the procedure has been completed, you will receive a confirmation e-mail containing the return form and all the instructions to proceed with the shipment.
The authorisation to return the product will in no way constitute recognition of the non-conformities, the existence of which must be ascertained by us after the return.
We reserve the right to reimburse the defective item only after carrying out the appropriate quality checks, to verify the actual non-conformity of the returned product.
In the event that the non-conformity of the product is ascertained, we will refund you by the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer.