Returns and refunds
INFORMATION RIGHT OF WITHDRAWAL - LEGAL GUARANTEE OF CONFORMITY AND RETURN DUE TO DEFECT OR NON-CONFORMITY
If for any reason you are not satisfied with your purchase, you may return the products within 14 days of receiving your order.
To request the return of a product please contact us at support@vr46.com
Exclusion of the right of withdrawal
We inform you that under art. 59, first paragraph, letter c) of D. Lgs. 206/2005 (Consumer Code), the right of withdrawal is excluded in relation to the supply of "tailored or clearly customized products". With reference to the afore-mentioned case of exclusion of the right of withdrawal, you are informed and accept that among the "custom-made or clearly customized products" the Products indicated as customizable in the relevant fact sheet are included.
The consumer's right of withdrawal is also excluded in respect of the “VR46 Tribe Pass” product.
LEGAL CONFORMITY GUARANTEE - RETURNS FOR DAMAGED, DEFECTIVE OR INCORRECT ITEMS
In the event of defects or non-conformities, you will be entitled to have the Product restored to conformity, through repair or replacement, or alternative remedies in the cases expressly provided for by Legislative Decree n. 206/2005 (Consumer Code).
If you have received a damaged, non-conforming, defective or incorrect product, you can request the repair, replacement or refund of the item. Pursuant to and for the purposes of the European Directive 771/2019 / EC and the Consumer Code, the products you have purchased are covered by the legal guarantee of conformity, which covers conformity defects of the products for a maximum period of 24 (twenty-four) months from their delivery , it being understood that your action to assert the aforementioned lack of conformity will expiry in any case within the term of twenty-six months from delivery.
To request a refund, follow the instructions indicated in the previous paragraph - "Return Request" - indicating as the specific reason "Damaged, non-compliant or incorrect product" and attaching one or more images of the item in question, in which the defect is clearly visible.
Once the procedure has been completed, you will receive a confirmation e-mail containing the return form and all the instructions to proceed with the shipment.
The authorisation to return the product will in no way constitute recognition of the non-conformities, the existence of which must be ascertained by us after the return.
We reserve the right to reimburse the defective item only after carrying out the appropriate quality checks, to verify the actual non-conformity of the returned product.
In the event that the non-conformity of the product is ascertained, we will refund you by the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer.